Question 1

What is the Indonesia Digital Arrival Card (IDAC)?

Accepted Answer

The Indonesia Digital Arrival Card (IDAC) is a digital arrival form required for all travelers entering Indonesia. It replaces the traditional paper-based arrival card and health declaration form.

Question 2

Who needs to apply for IDAC?

Accepted Answer

All international travelers entering Indonesia, regardless of nationality or visa status, are required to complete the IDAC. This includes tourists, business travelers, and residents returning to Indonesia.

Question 3

How much does your service cost?

Accepted Answer

Our service fee is USD $15.00 per application. This includes fast-track processing, document verification, 24/7 support, and email delivery in as little as 10 minutes. Please note that the Indonesian government provides IDAC services free of charge at their official website.

Question 4

How long does processing take?

Accepted Answer

We typically process applications in as little as 10 minutes. You will receive your completed IDAC via email. Processing times may vary depending on application volume and the accuracy of information provided.

Question 5

When should I apply for IDAC?

Accepted Answer

We recommend applying at least 3 days before your travel date. The IDAC is typically valid for 3 months from the date of issue or until your passport expires, whichever comes first.

Question 6

What information do I need to provide?

Accepted Answer

You'll need your passport details, travel information (flight number, arrival date), accommodation address in Indonesia, contact information (email and phone), and health declaration information.

Question 7

What payment methods do you accept?

Accepted Answer

We accept credit cards (Visa, Mastercard, American Express) via Stripe, and WeChat Pay for convenient payment options. All transactions are secure and encrypted.

Question 8

Can I get a refund if I cancel my trip?

Accepted Answer

Refunds are available in certain circumstances, such as cancellation within 1 hour of payment (before processing begins) or technical errors on our end. Please refer to our Refund Policy for complete details.

Question 9

Is IDAC the same as a visa?

Accepted Answer

No, IDAC is not a visa. It is an arrival card. You may still need a visa depending on your nationality. Check with the Indonesian embassy or consulate for visa requirements.

Question 10

What if I made a mistake in my application?

Accepted Answer

If you notice an error within 1 hour of submission, contact us immediately for free corrections. After processing begins, you may need to submit a new application.

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