What to do when the IDAC portal is down before your flight

Overview

What to Do When the IDAC Portal Is Down Before Your Flight If you're preparing for your trip to Indonesia and the official All Indonesia Arrival Card (IDAC) portal (allindonesia.imigrasi.go.id) is temporarily unavailable, don't panic. While the IDAC is mandatory for all travelers entering Indonesia, technical issues can happen. Here's a step-by-step guide on how to handle the situation efficiently.

1. Stay Calm and Check the Portal Again

The official IDAC portal may experience brief outages due to maintenance, high traffic, or server issues. Before taking further action:

• Refresh the page – Sometimes, a simple refresh can resolve loading issues.
• Try a different browser or device – Compatibility issues with certain browsers may prevent access.
• Check your internet connection – Ensure you have a stable connection before assuming the portal is down.
• Wait a few minutes and retry – Temporary glitches may resolve quickly.

If the Portal Remains Down

If the site is still inaccessible after multiple attempts, proceed to the next steps to avoid last-minute stress.

2. Check the Submission Window

The IDAC must be completed within 2-3 days before arrival. If the portal is down close to your departure, time management becomes critical.

What to Do if Time is Running Out

If your flight is imminent and you haven't submitted your IDAC, consider these options:

• Set a reminder to check back – The portal may come back online before your departure.
• Use a reliable internet connection – Airport or hotel Wi-Fi may not be stable; mobile data can sometimes work better.
• Ask a friend or family member to submit for you – If you're unable to access it, someone else can help complete the form.

3. Consider an Independent Application Service (Paid Option)

If the official portal remains inaccessible and you're pressed for time, you may use an independent, paid service like ours. IndonesiaArrivalCard.com offers a streamlined submission process for a fee of $15 per traveler.

Important: We are not affiliated with any government and provide a convenience service only. The official portal remains the only free and government-approved method.

How Our Service Works

• Fast processing – We submit your details once the portal is back online.
• No delays – We monitor system availability closely.
• Peace of mind – Avoid last-minute stress with our reliable submission.

4. Check for Alternative Submission Methods (If Available)

Occasionally, immigration authorities may provide alternative ways to submit arrival information during outages. Check:

• Airline instructions – Some airlines may offer guidance if the IDAC portal is down.
• Airport immigration counters – In rare cases, manual submission may be allowed.

Note:

The official portal remains the primary method, and alternatives are not guaranteed. Always check allindonesia.imigrasi.go.id for updates.

5. Prepare Backup Documentation

Even if you can't submit the IDAC before departure, prepare supporting documents to avoid complications upon arrival:

• Passport and visa (if required) – Ensure they are valid.
• Flight details – Have your itinerary ready.
• Proof of accommodation – Hotel bookings or host contacts.

At Immigration

If you couldn't complete the IDAC due to the portal being down, explain the situation politely. Indonesian immigration officers are generally understanding if the issue was beyond your control.

6. Monitor Official Updates

Sometimes, the government or airlines will issue statements regarding submission issues. Check:

• Indonesian immigration social media – For outage announcements.
• Travel advisories – Your country's embassy may provide updates.

1. What if I can't submit the IDAC before my flight?

If the portal is down and you have no other options, proceed to Indonesia and explain the situation at immigration. Carry proof of your attempts (screenshots of errors may help).

2. Can I submit the IDAC on arrival?

Normally, no. The form is electronic and must be submitted before arrival. However, exceptions may apply during technical issues—check with airport staff.

3. Is it mandatory to pay for an independent service?

No. The official portal is free. Paid services like ours provide convenience if you encounter difficulties but are entirely optional.

Final Tips

If the IDAC portal experiences downtime:

While technical issues can be frustrating, staying proactive will ensure a smoother entry into Indonesia. Safe travels!

• Keep trying periodically—it may come back online.
• Ensure you have all required details ready for quick submission.
• Stay informed through official channels.